Microsoft Teams 2019-02-01T15:21:30+00:00

Microsoft Teams with Direct Routing

Microsoft Teams brings together the full breadth and depth of Office 365, to provide a complete enterprise hub for teamwork with persistent chat, calling and meetings capabilities, and easy access to the entire Office 365 suite.

Contact Us

Intelligent Communications for Your Enterprise

Microsoft Teams is an entirely new experience that brings together people, conversations, and content – along with the tools that teams need – so they can easily collaborate to achieve more.


Furthermore, Arkadin (as part of NTT Group) was recently positioned in the Challengers Quadrant of Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide. Read more about our continued efforts to provide best-in-class unified communication services below.

Learn more

Drive ROI with Arkadin’s Complete Microsoft Teams Solution

Global Teams Calling

Arkadin direct call routing for Microsoft Teams provides customers local calling plans in 25 countries globally. Arkadin’s hosted architecture on NTT’s low latency global network provides customers the highest quality calling experience in making and receiving calls in Teams.

Arkadin provides customers simple and flexible calling plan offers and allows them to mix-and-match Microsoft and Arkadin calling plans to meet their global voice requirements. Arkadin also provides regulatory compliance in all countries, including emergency services.

Learn More

Direct Routing as a Service

Fully Hosted Service: All components for direct routing hosted in a robust cloud infrastructure enabling users in your organization to make and receive calls in Teams
Global Footprint: Access to local calling plans in 24 countries deployed on NTT’s lowest latency global network
Quality of Experience: Highest quality of experience with advanced monitoring and reporting

Managed Services

Arkadin provides end-to-end Cloud Transformation Services (CTS) in the form of Consulting, Planning, Delivery and Operational services, to execute your Microsoft Teams strategy for the organization.

• 24/7/365 service desk
• Tenant management
• Fraud prevention
• User enablement
• Quality of experience management

Microsoft Teams chat
Change Management

Adoption and Change Management

Unlock the value of intelligent communications on your digital transformation journey with Office 365.

Our Cloud Transformation Services guide your deployment, resource planning, technical readiness, and change management to ensure that Teams will meet your long-term, enterprise needs.

Advanced Capabilities Provided by Arkadin for Microsoft Teams

Contact Center

Advanced dialogue management platform with omni-directional routing for your enterprise, leveraging Arkadin’s direct routing infrastructure.

Video Interop

Connect Microsoft Teams into meeting rooms or MCU conferences, to provide HD video and two-way content sharing.

Quality of Experience Monitoring

We provide intelligence that enables you to get insights on UC performance issues before they disrupt your users’ experience, thus achieving business goals and protecting ROI.

Service Desk

We act as a single point of communication for all your Teams related service requests/concerns, providing a unified, end user-aligned and profile-based experience that increases satisfaction and workplace productivity.

End User Adoption Portal

Personalized approach to change management drives user adoption, preventing user frustration, alleviating IT workloads, and helping organizations reach their goals.

Advanced Reporting

Surface the right metrics/information at the right time, providing global visibility about the environment, so pinpointed improvements can be made.

Start Your Digital Transformation Journey

Schedule Envision Workshop