Our Approach 2017-11-29T18:29:13+00:00

Our End-to-End Approach

Navigate your digital transformation journey with an end-to-end approach that includes Consulting, Planning, Delivery, and Operational Services

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The Promise of UC Versus the Reality

Enterprises don’t realize the full ROI of cloud solutions due to the hidden complexities in voice deployment. Arkadin Cloud Transformation Services minimize disruptions by focusing on the user and quality of experience.

Benefit From Our End-to-End Approach

Arkadin Helps you Realize the Full ROI of Skype for Business

Without proper planning and on-staff expertise, digital transformation journeys may be knocked off-course or plagued with costly delays. No matter the complexity, Arkadin Cloud Transformation Services will enable your enterprise to achieve its UC goals with our end-to-end approach.

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Step #1: Consulting Services

Mitigate Risk and Navigate Complexity

Investing effort in key areas upfront will avoid exponential time, effort, and expenses fixing potential issues down the road and increase your chances of success.

Technology Agnostic
Technology Agnostic

Arkadin’s consulting experts take a holistic approach that is methodical, strategic, and technology agnostic.

UC Business Discovery
Business Discovery

All discovery engagements begin with a clear understanding of your existing state of communications.

UC Needs Assessment
Needs Assessment

Define your cloud transformation needs and requirements, which will be translated into a clear, executable plan.

Envision Workshop
Envision Workshop

Translate your UC strategy into a clear, executable plan for optimizing your cloud transformation.

UC User Personas
User Personas

Drive synergy between technical, business, and end-user components resulting in higher adoption and employee productivity.

Skype Operations Framework-Certified
SOF-Certified

Skype Operations Framework-certified to guide enterprises toward success with recommended resources and network planning.

Step #2: Planning Services

Plan the Strategy of your Digital Transformation Journey

Schedule delivery workshops to gather information and insights in order to assess, design, and prepare for the cloud communications deployment.

UC Change Management
Change Management

Evaluate and provide use case/user persona matrix with customized UC deployment recommendations.

UC Wifi Assessment
Wifi Assessment

Validate that your enterprise wifi network is optimized for cloud voice and video interop communications.

UC Network Assessment
Network Assessment

Validate the readiness of your existing enterprise network for cloud voice and video interop communications.

Office 365 Readiness
Office 365 Readiness

Evaluate Office 365 deployment including licensing, migration, training, user adoption, and enablement needs.

Skype-certified Device Assessment
Device Assessment

Provide a selection of Microsoft-certified devices including headsets, handsets, webcams, and video room solutions.

UC Solution Design
Solution Design

Design the overall cloud environment including architecture, voice routing, video interop, contact center, and migration.

Step #3: Delivery Services

End-to-End Services that Deliver on your Digital Transformation Plan

Build, configuration and communication services to effectively implement and deliver the cloud communications service and also drive adoption.

UC Migration Services
Migration Services

Complete white glove migration services including email/calendar, Office 365 cloud apps, customized migrations, and much more.

Customized Cloud Transformation
Site-by-Site Transformation

Building a customized cloud communications environment, porting, end-user communication, and IT help desk training.

Microsoft Provisioning
Provisioning

Provision enterprises based on the selected deployment model: Office 365, Skype for Business, and Microsoft Teams.

Skype-certified Devices
Certified Devices

Selection, configuration, and ongoing upgrades of UC-certified devices inlcluding headsets, webcams, and room devices.

Live User Training
Live User Training

Live end-user training available online and on-site for all of our cloud transformation services and devices.

UC Adoption Portal
Adoption Portal

On-demand portals for Office 365 that deliver customized learning and adoption paths for end-users and admins.

Step #4: Operational Services

Optimize Deployed Services to Improve Processes and User Experience

Admin and end-user services to deliver high quality and reliable cloud communications service through monitoring, reporting, and help desk support services.

Device as a Service
Device as a Service

Skype-optimized devices and room systems from Plantronics, AudioCodes and Polycom provided as a monthly service.

UC Adoption Campaigns
Adoption Campaigns

Identify and drive end-user adoption of key Office 365 services with targeted adoption campaigns.

UC Analytics and Reporting
Analytics and Reporting

Regular review of your UC services using detailed reports and customized dashboards to create ongoing service enhancement plans.

UC Service Desk
Service Desk

Deliver 24/7/365 call-in support in 18+ local languages to end-users across the entire Office 365 suite.

UC Quality of Experience
Quality of Experience

Monitor and manage your UC quality of experience with live and regional support, including help desk services.

UC Ongoing Support
Ongoing Support

Arkadin’s Microsoft experts will guide you through your technical issues and ensure a faster escalation to Microsoft’s engineers.

Start Your Digital Transformation Journey

Schedule Envision Workshop